There may be a number of reasons why your heater pump is displaying an error code. The following is a list of error codes, the reason behind them and how they can be solved.
Select Your Error Code:
- Coleman Spas are programmed to filter twice a day. The first cycle starts six minutes after the spa is turned on, and the second cycle runs 12 hours later. The default filtering is for two hours, but you can change this to suit your needs. Filtration time can be anywhere from one to six hours.
- Lay Z Spa pump Troubleshooting with error codes E01: Unplug the pump. With one hand hold the pump and with the other hit the pump three times strong enough.
- The normal codes for this spa are SN, SN1, HL, E2, E3, PRH, SnS, SN2, SN3, EO, E1, PRR, along with the standard in all spas of OL, HO, HOT, FLO, etc. Some are not codes that are fault codes but just general 'Something isn't right codes' which indicate the internal diagnostics can't determine for certain if or where the problem is.
Coleman Spas are programmed to filter twice a day. The first cycle starts six minutes after the spa is turned on, and the second cycle runs 12 hours later. The default filtering is for two hours, but you can change this to suit your needs. Filtration time can be anywhere from one to six hours.
E01
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| Description | Cause | Solution |
|---|---|---|
| Sensor Error | The water flow sensors’ flags didn’t come back into the correct position. | Unplug the pump unit, lightly strike the side of it and then plug it back in. |
| Water Flow Error | Electrical issue. Can occur when the spa is not plugged into a mains socket. May also be an issue with the RCD socket. | Plug the pump unit directly into a mains socket and not into an extension lead. |
E02
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| Description | Cause | Solution |
|---|---|---|
| Water Flow Error | The stopper caps are still inside the spa. | Remove the stopper caps before heating your Lay-Z-Spa. If you’re unsure how to remove them, refer to the assembly section within the Lay Z Spa Owner’s Manual. |
| Water Flow Error | Filter cartridges are dirty | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Filter housing is restricting flow | Remove the filter cartridges from the pump and press the filter or heat button. If no alarm appears, you will need to clean or replace the filter cartridges. |
| Water Flow Error | Debris screens are blocked. | Ensure that the debris screens are clear of debris. |
| Pipes within the liner are kinked or bent. | Using your hands, check the condition of the pipes within the liner. | |
| Water Flow Error | Water flow sensors not working | If the above troubleshooting has not resolved the problem, the water flow sensors may not be working. Please contact us for more help with this |
E02 Error Code Troubleshooting download
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E03
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| Description | Cause | Solution |
|---|---|---|
| Temperature too low | Normally caused when the Lay Z Spa pump has been used in temperatures below 4ºC. | The pump will only operate when the ambient temperature is above 4ºC. |
| Temperature too low | The pump thermometer is broken. | If your pump is displaying this message and the ambient temperature is above 4ºC. Please contact us for more help. |
E04
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| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The pump unit has overheated. | Place the stopper caps inside the spa, disconnect the pump unit, and bring the pump unit inside to cool down. |
| Temperature too high | The water temperature is over 50ºC (122ºF). | The Lay-Z-Spa is not designed to operate with water temperatures exceeding 40ºC (104ºF). Unplug the pump and plug it back in once the water temperature has reached 38ºC (100ºF) or lower. IMPORTANT: Before you restart the pump, press the reset button. |
| Temperature too high | The thermostat needs resetting. |
|
E05
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| Description | Cause | Solution |
|---|---|---|
| Temperature too high | The thermostat is broken. | If the troubleshooting has been completed without success, please contact usfor more help with this |
| Pump needs to be reset. |
| |
| Pump unit needs to be cleaned | Try the back wash procedure. | |
| Not enough power to the pump. | Ensure the pump unit is plugged into a mains socket and not an extension lead. | |
| Pump may be faulty. | If the troubleshooting has been completed without success, please contact usfor more help with this |
E06
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| Description | Cause | Solution |
|---|---|---|
| The power port has experienced a temporary current variation. | Unplug the pump and then plug the pump back in. | |
| Pump may be faulty. | If the troubleshooting has been completed without success, please contact usfor more help with this |
E07
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| Description | Cause | Solution |
|---|---|---|
| Please contact us regarding this problem. | If the troubleshooting has been completed without success, please contact usfor more help with this |
E08
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| Description | Cause | Solution |
|---|---|---|
| The thermostat needs resetting. |
|
E09
Coleman Spa Hot Error Code
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| Description | Cause | Solution |
|---|---|---|
| Fuse Failure. | Internal fuse failure or has become disconnected within the pump. |
|
E10
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| Description | Cause | Solution |
|---|---|---|
| High salt alarm. | Alarm where too much salt has been added to the spa or a large amount of water has evaporated. |
|
E11
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| Description | Cause | Solution |
|---|---|---|
| Low salt alarm. | Alarm for low salt levels within the spa. This means the spa requires further salt to be added. |
|
E12
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| Description | Cause | Solution |
|---|---|---|
| Water Leakage. | Error code for an issue with water leaking within the body of the pump. |
|
E13
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| Description | Cause | Solution |
|---|---|---|
| Signal within the pump. | Error code for issue where the electrical signal within the pump body between the control panel and power board has become disconnected. |
|
GCF
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| Description | Cause | Solution |
|---|---|---|
| Not grounded/earthed correctly. | An issue with your extension lead or power supply. | Remove extension lead or get a qualified electrician to check your socket & power supply. If this does not resolve the issue, please contact us. |
Backwash Procedure
Attach the stopper caps to the inside of the liner and then remove the Lay-Z-Spa pump unit from the liner (you can do this by unscrewing the 3 couplings ‘A, B and C’).
Using a hosepipe, flush water backwards through the pump. Water should go through pipe ‘B’ and come out of pipe ‘C’.
After a few minutes, flush the water in the opposite direction for about 2 minutes (through pipe ‘C’ and out of pipe ‘B’).
If you have a Hydro Jet Lay-Z-Spa, unfortunately, the backwash procedure will be a little tricky. These are not constructed like the other models of the Lay-Z-Spa. please contact us
---or-- Message
The Current Water Temperature is 'Unknown' (- - - or - -) while in Economy or Sleep Mode.
Between Filter Cycles, while in the Economy or Sleep Heating Modes, the Pump has not turned ON and the Last Water Temperature is not current. To read the Current Water Temperature, either Change to Standard Heating Mode or turn On the Heating Related Pump, and wait at least 2 Minutes.
Coleman Spa Error E02
--F, --C, or -- Message
The Actual Water Temperature is 'Unknown' (- -).
Priming Mode has been exited and the Pump has not yet run for 1 or 2 Minutes (depending on Model) to Sample Actual Water Temperature. With the Heat Related Pump Running, wait at Least 2 Minutes for the Correct Actual Water Temperature to be displayed. This is normal operation.
drY, dY, or HEATER DRY SERVICE REQD Message
There is a Verified 'Dry' (drY or dY) Condition in the heater.
The 'dr' or 'HEATER MAY BE DRY WILL RETEST SHORTLY' Fault has occurred 3 times in a row without a successful Heating Cycle and Spa Functions are Disabled. There is not enough Water in the Heater to Start it. After the Problem has been Resolved, you Must Press Any Button to reset and Restart Heater Start Up. Check for Water Level, Flow Restrictions, Closed Valves, Air Bubbles, and Pump Prime, or contact us on 023 9232 1719
Check for all of the following Conditions:
1. Low Water Level.
2. Blocked Suction Fitting.
3. Blocked Skimmer.
4. Dirty Filter.
5. Too Many Closed Jets.
6. Closed Slice Valve.
7. Heat Related Pump Not Running.
8. Heat Related Pump Not Primed.
Ecn or Ec Message
If the Ecn or Ec Message is Alternating with the Water Temperature on the Display, the Spa is Operating in the Economy Heating Mode.
If the Ecn or Ec Message is ON Solid (Not Flashing) on the Display, the Spa is Operating in the Economy Heating Mode, but there is No current water temperature because the Spa is between Filter Cycles.
Ecn or Ec is Alternating with Temp:
The Spa is Operating in the 'Economy' (Ecn or Ec) Heating Mode.
The Water Temperature is sampled Only during Programmed Filter Cycles. The Heater will only operate and Heat up to Set Temperature during the Filter Cycles. The Water Temperature will probably drop Below Set Temperature between Filter Cycles. Other Heating Modes are Standard, Standard in Economy, and Sleep Modes.
Ecn or Ec is ON Solid (Not Flashing): The Current Water Temperature is 'Unknown' (- - - or - -) while in Economy or Sleep Mode. Between Filter Cycles, while in the Economy or Sleep Heating Modes, the Pump has not turned ON and the Last Water Temperature is not current. To read the Current Water Temperature, either Change to Standard Heating Mode or turn On the Heating Related Pump, and wait at least 2 Minutes.
ICE, IC, or FREEZE COND Message
A Potential Freeze Condition has been Detected, and 'Ice' (ICE) in the System is being Prevented.
44°F (6.7°C) or Lower has been detected at the Lowest Temp Sensor, or the Aux Freeze Switch has closed, and All Pumps and Blower are activated. All Pumps and Blower are ON for at least 4 Minutes After Temp is 45°F (7.2°C) or Above at the Sensors, or when the Aux Freeze Switch Opens. This is an Operational Message, Not an Error Indication. Either wait for the Potential Freeze Condition to End, or contact us on 023 9232 1719
LF or LOW FLOW Message
There is a Verified 'Low Flow' (LF) Condition in the Heater.
The 'HFL', 'HL', or 'HTR FLOW LOW' Fault has occurred 5 times in the Last 24 Hours or Less, and Heating has been disabled. There is Not Enough Water Flow through the Heater to carry the Heat Away from the Heating Element. After the Problem has been Resolved, you Must Press Any Button to reset and Restart Heater Start Up. Check for Water Level, Flow Restrictions, Closed Valves, Air Bubbles, and Pump Prime, or contact us on 023 9232 1719
Check for all of the following Conditions:
1. Low Water Level.
2. Blocked Suction Fitting.
3. Blocked Skimmer.
4. Dirty Filter.
5. Too Many Closed Jets.
6. Closed Slice Valve.
7. Heat Related Pump Not Running.
8. Heat Related Pump Not Primed.
Pr or PRIMING MODE TAKES 4 MIN Message
The Spa is Operating in 'Priming' (Pr) Mode.
The Spa has just been powered up and is in Priming Mode for 4 Minutes. Pumps and Blower can be turned ON and OFF to remove any Air from the Heater. On EL and GL Systems Only, equipped with a 'Mode' Button, the Ozone Generator can be Turned ON for15 Seconds and OFF by using the 'Mode' Button. No automatic functions will turn ON during this time, and the Heater will Not Start. This is Not an Error Message. Wait 4 Minutes or Press any Temp Related Button to Exit Priming Mode to Normal Operation.
Note: On some Early VS and GS Systems (prior to Version 23) equipped with a 'Mode' button, the Ozone Generator can be Turned ON for 15 Seconds and OFF by using the 'Mode' button.
SbY or STANDBY MODE Message
The Spa is Operating in the 'Standby' (SbY) Mode.
All Automatic Spa System Functions are disabled so that Pumps and Blower will not turn ON Automatically. This Mode allows the User to Replace or Clean a Pressure Side Filter Cartridge without Equipment turning ON unexpectedly. Press any Button except 'Jets 1' to Exit and Return to Normal Operation.
SLP or SL Message
If the SLP or SL Message is Alternating with the Water Temperature on the Display, the Spa is Operating in the Sleep Heating Mode.
If the SLP or SL Message is ON Solid (Not Flashing) on the Display, the Spa is Operating in the Sleep Heating Mode, but there is No current water temperature because the Spa is between Filter Cycles.
Ecn or Ec is Alternating with Temp: The Spa is Operating in the 'Economy' (Ecn or Ec) Heating Mode.
The Water Temperature is sampled Only during Programmed Filter Cycles. The Heater will only operate and Heat up to Set Temperature during the Filter Cycles. The Water Temperature will probably drop Below Set Temperature between Filter Cycles.
Other Heating Modes are Standard, Standard in Economy, and Sleep Modes.
Ecn or Ec is ON Solid (Not Flashing):
The Current Water Temperature is 'Unknown' (- - - or - -) while in Economy or Sleep Mode.
Between Filter Cycles, while in the Economy or Sleep Heating Modes, the Pump has not
turned ON and the Last Water Temperature is not current. To read the Current Water Temperature, either Change to Standard Heating Mode or turn On the Heating Related Pump, and wait at least 2 Minutes.
SnA, SA, or SENSOR A SERVICE REQD Message
'Sensor A' (SnA or SA) is Not Operating Correctly.
The Sensor Connected to the 'Sens.A' Connector on the System Board may have failed and Spa Functions are disabled. Contact us on 023 9232 1719
A Sensor Failure Message may indicate Excessively High Heater Temperatures which can scald or Burn!
If the Heater is Not Cool Enough to Safely Service, allow the Heater to Cool before Testing.
Std, St, or STANDARD Message
The Spa is Operating in the 'Standard' (Std or St) Heating Mode.
Between filter cycles, the water temperature is sampled every 30 minutes. The heater and pump will operate any time the thermostat demands heat. The water temperature is always maintained within 1°F (.5°C) of set temperature. Other heating modes are Economy, Standard in Economy, and Sleep Modes.
Note: On the Panels that Display the 'Std' or 'St' Messages, the Message will only be
displayed for a Few Seconds After the Heating Mode is changed to Standard from a different Heating Mode.
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